Refund and Returns Policy

Last Updated: [I07/11/2025]

At WashWell SA, we sell intangible digital services (such as “Featured” listings, “Annual Plans,” and other listing packages). Because these services are delivered instantly and our advertising space is a finite resource, our refund policy must be clearly understood.

1. Our “Buyer’s Confirmation” Recommendation

We offer several tools to help you make an informed decision before you purchase any package:

  • Live Chat: Available on our site for immediate questions.
  • Email Support: Contact us at [Insert Your Support support@focusednet.com].
  • Free Listings: We may offer a free or basic listing tier for you to test our platform.

We highly recommend and strongly urge all users to use these free tools. Please send us an email or use the live chat to ask any and all questions you have about a featured plan or annual subscription before you commit to a purchase.

By making a purchase, you confirm that you have read and understood what you are buying.

2. General Policy (All Sales Are Final)

Our services are digital, intangible, and are delivered instantly upon payment. The “Featured” status or “Annual Plan” is activated on your listing immediately, and this digital service cannot be “returned.”

Therefore, all sales of listing packages, featured plans, and annual subscriptions are final.

We do not offer refunds or credits for:

  • Purchases made by mistake.
  • Lack of use or “buyer’s remorse.”
  • A decision to stop using the service before the plan’s expiry date.
  • Listings that are removed for violating our Terms and Conditions.

3. Exceptions for Non-Delivery (Our Guarantees)

We will, of course, consider a refund only in the following specific situations, which are protected under the Consumer Protection Act (CPA):

  1. Service Not Delivered: If you pay for a “Featured Listing” and, due to a technical fault on our part, the “Featured” status is never applied to your listing.
  2. Duplicate Charge: If you are accidentally charged twice for the same service.
  3. Major Site Outage: In the unlikely event that our site is completely inaccessible for an extended period (e.g., several days), we may offer a pro-rata refund or an extension of your plan’s duration.

4. Annual Plan & Subscription Cancellations

Our annual plans are subscriptions.

  • No Pro-Rata Refunds: If you purchase an annual plan and decide to cancel your service or remove your listing after 3 months, you will not be refunded for the remaining 9 months.
  • Cancellation: You may cancel your subscription at any time. This will stop any future automatic renewals, but your service will remain active until the end of your already-paid annual term.

5. What is a “Return”?

As we provide intangible digital services, there is no physical product to “return.” This policy exclusively covers financial refunds.

6. How to Request a Refund

If you believe you meet the criteria for an exception (as listed in Section 3), please do the following:

  1. Contact us in writing at [Insert Your Support Email Address] within 7 days of the transaction.
  2. Include your Username, Order Number, and a detailed explanation of the issue (e.g., “My listing was never featured,” “I was charged twice”).

We will review your request and respond within [e.g., 5-7] business days.

Questions?

Once again, to avoid any confusion, please contact us before you buy. We are here to help you choose the best plan for your business.

  • Email: [Insert Your Support solomon@focusednet.com]
  • Live Chat: [look for the floating live chat icon]